FAQ

Frequently asked questions

What is HHousing NYC?

HHousing NYC is a leading co-living platform in New York City that provides a streamlined and hassle-free way to find and book comfortable, fully-furnished accommodations with a strong emphasis on community living. We're your gateway to affordable and social living in NYC.

What is Co-Living?

Co-Living is a modern housing solution where individuals share a living space while maintaining private bedrooms. It's particularly popular in NYC among students and young professionals, offering an affordable way to live in prime locations while being part of a community.

How does Co-Living work at HHousing NYC?

At HHousing NYC, you'll have your private bedroom while sharing common areas like the kitchen and living spaces with other residents. Our properties are fully furnished, and utilities are included in your rent, making city living simple and convenient.

What are the benefits of Co-Living with HHousing NYC?

Living with HHousing NYC offers numerous advantages: affordable rent in prime NYC locations, fully furnished spaces, included utilities, built-in community, and flexible lease terms. It's perfect for those looking to experience NYC life without the usual hassles of renting.

Who can live at HHousing NYC?

HHousing NYC welcomes students, young professionals, and anyone looking for a convenient, community-focused living experience in New York City. We conduct background checks to ensure a safe environment for all residents.

Are HHousing NYC spaces furnished?

Yes, all our spaces are fully furnished with everything you need to live comfortably in NYC. This includes bedroom furniture, kitchen essentials, and common area furnishings.

What is the application process?

The application process involves submitting identification, proof of income or enrollment, and completing a background check. We aim to make the process quick and straightforward while ensuring a safe community for all residents.

What kind of rooms do you offer?

We offer private bedrooms in shared apartments. Some locations also feature rooms with private bathrooms. All rooms come fully furnished with essential amenities.

What's included in the rent?

Your rent includes utilities (water, electricity, heating/cooling), high-speed internet, furniture, and basic amenities. We believe in transparent pricing with no hidden costs.

Where are your locations?

We have properties across New York City's most desirable neighborhoods, including Manhattan and Brooklyn. Each location is carefully selected for convenience, safety, and proximity to public transportation.

Booking Process

How Can I Book a Room?

Booking with HHousing NYC is simple: Browse our available rooms, select your preferred location and room type, choose your move-in date, and complete the application process. Once approved, secure your room with the required deposit and service fee.

How Does Rent Payment Work?

Rent payments are straightforward at HHousing NYC. You'll pay a security deposit and service fee at booking. Your first month's rent is due before move-in, and subsequent payments are due monthly. We accept various payment methods for your convenience.

What Is the Verification Process for Booking?

The verification process is an important step. After submitting your booking, you'll receive instructions to verify your identity, provide proof of study or work, confirm your address, and submit necessary guarantor documents. We do this to ensure that everyone joining our co-living community is a good fit.

How Can I Visit a Room Before Booking?

We understand you want to see your potential room. To visit a room before booking, use the link on our website to schedule a tour. You can choose between virtual or in-person tours based on your preference.

What Is Required for Booking?

Booking with HHousing NYC involves several steps. You'll need to complete the verification process by providing a photo ID, proof of study or work, proof of address, and guarantor documents. Once verified, you'll pay the deposit as listed during the booking process. If you're a student, we require proof of study instead of work. This entire process can be completed online for your convenience.

What Is Proof of Guarantor?

Proof of guarantor is a crucial part of booking. It shows you have a guarantor who promises to secure the tenancy agreement. A guarantor can be a family member (like a parent, spouse, or relative) who commits to covering your rent in case you can't make a payment.

Why Can't I Select Specific Move-In Dates?

Move-in dates can only be set for the beginning or end of a month. If you have a specific date in mind outside of these options, contact us at booking@HHousing NYC.com, and we'll do our best to accommodate your request.

How Can My Friend and I Rent an Apartment Together?

While bookings are individual, you can request to live in the same apartment as your friend. We'll try our best to make it happen based on availability. For inquiries, reach out to our booking team at booking@HHousing NYC.com.

Can I Meet My Roommates Before Moving In?

In most cases, you'll be assigned to your room on move-in day. Don't worry; our housing coordinators will introduce you to your roommates to make your transition smooth.

Are HHousing NYC Premises Co-ed?

We offer various apartment types, including all-female, all-male, and mixed apartments, subject to availability during booking. Let us know your preference during the booking process, and we'll do our best to accommodate it.

Cancellation & Security

How Can I Cancel My Booking?

For information on how to cancel your booking, please review our cancellation policy: Cancellation Policy

Will I Lose My Furniture Deposit?

If you need to cancel your booking, please review our cancellation policy for details on the conditions under which the furniture deposit may be refunded: Deposit Policy

Why Am I Paying a Furniture Deposit?

The purpose of the furniture deposit is to secure your room and account for any possible damage to the furniture, losses, or unpaid rent. For a comprehensive understanding, please review our Furniture Deposit Policy

Is the Furniture Deposit Refundable?

Rest assured, the furniture deposit is subject to a refund. You can expect your deposit to be returned within 21 business days after the conclusion of your rooming agreement term, given that all contractual responsibilities have been fulfilled and any mandatory fees have been duly deducted. For a more comprehensive overview, kindly consult our Furniture Deposit Policy

What Is the Service Fee for HHousing NYC?

The service fee is an essential non-refundable administrative charge. Its purpose is to defray the expenses linked to your application process, verification, screening, and the meticulous preparation of your contract when reserving a place at HHousing NYC.

Payment & Stay Options

How is Rent Payment Structured?

At HHousing NYC, we offer a flexible rent payment structure. Your rent is due every 4 weeks, and a customized payment plan will be created to make your stay hassle-free. For instance, if you have selected a room at a rate of $250 per week, and your total stay duration is 16 weeks, your payments will be organized into 4 convenient installments, each totaling $1000.

Can I Change My Room Type?

Changing your room type is possible, subject to availability. It may also involve an additional cleaning fee for approval. Feel free to reach out to our booking team for assistance and information on room type changes.

How Can I Extend My Stay at HHousing NYC?

Extending your stay at HHousing NYC is simple. Just provide us with a written request, ideally with a 30-day notice. Extensions are subject to availability, and we do our best to accommodate them. Contact our team for further details on extending your stay.

Details About Our Residences

How Many Roommates Will I Have?

In our co-living spaces, you'll share your apartment with other roommates. The number of roommates typically totals three (3), although the exact number depends on the apartment layout and location.

Do I Have a Private Bathroom?

By default, our rooms come with shared bathrooms. For those seeking more privacy, we offer master rooms with private bathrooms and entire apartment options in specific locations.

How Many Roommates Share the Same Bathroom?

In most cases, you'll share a bathroom with 2 other roommates, depending on the apartment layout. Some apartments feature a master room with a private bathroom, subject to availability.

Is There a Common Living Room?

We have a small dining area near the kitchen.

Is a Kitchen Included?

Absolutely! All our apartments include a fully furnished shared kitchen with a small dining area, pots, pans, dishes, utensils, and appliances.

Is Internet Included?

Each resident enjoys an unlimited Wi-Fi internet connection, included in the rental price. Additionally, HHousing NYC provides rooms with fresh bed linens and a deep cleaning before move-in. Residents are expected to leave the room in the same condition, including replacing bed linens and completing deep move-out cleaning.

Is There a Laundry Facility?

Yes, all our locations offer either in-unit or on-site laundry facilities.

Is Parking Available?

Parking may be available for an additional fee, typically for stays of one year or more. Please contact booking@HHousing NYC.com for more information.

Are There Locks on the Doors?

To ensure the security of our co-living units and comply with fire code requirements, we do not place locks on individual doors. Your safety is our top priority.